REFUND POLICY

Effective Date: 01-07-2026 

At Swadhana, customer satisfaction is important to us. We aim to resolve all order-related issues fairly and promptly. 

Eligible Refund Cases 

Refunds or replacements may be approved in the following cases: 

• Wrong product delivered 

• Damaged product received 

• Expired product delivered 

• Missing items in order 

• Order cancelled before dispatch 

Non-Refundable Cases 

Refunds will not be issued for: 

• Opened or partially consumed products 

• Damage caused after delivery 

• Customer change of mind after delivery 

• Incorrect address provided by customer 

• Delay caused by customer unavailability 

Refund Request Process 

To request a refund: 

1. Contact support within 24 hours of delivery 

1. Provide order ID 

1. Share issue details 

1. Provide photo/video proof if requested 

Requests submitted after 24 hours may not be eligible. 

Refund Processing Timeline 

Approved refunds are processed within 5–10 business days. 

Timelines may vary depending on payment method and banking partner. 

Contact for Refunds 

Email: info@swadhana.com 
Phone: +91 99992 22555